Client Help Center
Frequently Asked Questions
Everything you need to know about our luxury collections and Cash on Delivery service.
You can place your order without any upfront online payment. When the courier delivers your luxury package at your address, you pay the exact invoice amount in cash directly to the courier agent.
We provide standard delivery for PKR 200 to major metros. All orders above PKR 5,000 qualify for 100% Free Shipping automatically applied at checkout!
We offer a hassle-free 7-day exchange guarantee. If you experience sizing issues or receive a defective garment, contact our WhatsApp customer support within 7 days of delivery for a seamless exchange.
Logged-in customers can view their 6-stage visual tracking progress under My Orders. You will also receive SMS status updates as your parcel moves from the atelier to dispatch.